About Hermitage Care
Founded by Sunil Mohan Bassi after more than a decade inside NDIS disability services, serving metropolitan Melbourne.
Why we started.
Hermitage Care was founded by Sunil Mohan Bassi, who spent more than a decade working in NDIS disability services across Melbourne before starting this organisation. In that time, he saw the same problems appear at provider after provider: participants with complex needs being shuffled between workers every few weeks, families unable to get a straight answer from anyone, and plans sitting underspent because nobody was coordinating properly.
He started Hermitage with one principle: every participant deserves a named person who knows their goals, their routine, and what a good day looks like for them. Not a rotating roster. Not a call centre. A real human being who picks up the phone and already knows the context.
We are registered across 12 NDIS support categories (Provider No. 4321 460 93) and cover all of metropolitan Melbourne, covering everything from daily personal care and support coordination through to behaviour support and community nursing. We are not the largest provider in the city, and that is intentional. We would rather serve fewer participants well than spread ourselves thin and compromise the quality of care.
Our values.
Respect
Your home, your routine, your choices. Every interaction starts with listening, not assuming. We work around your life, not the other way round.
Reliability
We show up. On time, prepared, and consistent. Every participant is assigned a named key worker who actually knows them and their routine, not a different face every visit.
Relationships
We don’t treat people like case numbers. Every participant has a named point of contact who knows their goals, their pace, and what a good day looks like.
Results
Plans shouldn’t sit underspent because nobody had time to coordinate. We track progress, communicate clearly, and make sure funding actually works for you.
People behind the service.
Ready to refer?
Send us the details. We respond to every referral within 24 hours and aim to start services within the week.